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Privacy Policy

1. INTRODUCTION

This Privacy Policy and its Addendum(s) (“Policy”) describe how Lintasan Supremasi Sdn Bhd, its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “Lapar”, “we”, “us” or “our”) collect, use, process and disclose your Personal Data through the use of Lapar’s App and Website (including all mobile applications and websites operated by Lapar (respectively “App” and “Website”), products, features and other services globally (collectively, “Services”).

This Policy applies to our customers, riders and merchant partners (collectively “you”, “your” or “yours”).

“Personal Information” refers to personal data which you have provided to Lapar and any information that can be used to identify you.

2. WHAT PERSONAL DATA DO WE COLLECT?

The types of Personal Data that we collect directly from you when your register with Lapar, when you order food from Lapar or use the website such as but not limited to your name, telephone number, location, email address, NRIC, personal data you enter in messages when you communicate with our Customer Service and information relating to Products and Services that you often use on Our App.

3. HOW IS YOUR PERSONAL INFORMATION USED?

Lapar may use, combine and process your Personal Data for the following purposes (“Purposes”).

3.1 PROVISIONING & ADMINISTRATION ESSENTIAL TO THE OPERATION OF THE SITE OR APP

  • Providing you with personalised information and recommendations when using the Website or App.
  • The use of your location for recommending nearby restaurants
  • Use of your personal data in an anonymised fashion for data analytics to help improve our services
  • Enable us to process bills and payments
  • Respond to enquiries and requests from you or people you have authorised
  • Inform you about service upgrades and updates
  • Inform you of service and security issues
  • Conduct internal audits
  • Meet legal, regulatory and other requirements including providing assistance to law enforcement, judicial and other government agencies

3.2 MARKET RESEARCH AND OFFERS

  • Conduct market research and surveys to improve our customer service and develop new products
  • Provide updates, offers, promotions and deliver relevant advertising through push notification, with your prior consent or if otherwise permitted under local laws and regulations
  • To personalise and improve your user experience on the Website or the App by highlighting products and services that you might be interested in to provide a customised experience.

3.3 CUSTOMER SUPPORT

    We use Personal Data to resolve customer support issues. For example, we may:
    • investigate and address concerns;
    • monitor and improve our customer support responses;
    • respond to questions, comments and feedback; and
    • inform you about steps taken to resolve customer support issues.
    • research and development.
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  • We may use the Personal Data we collect for testing, research, analysis and product development. This allows us to understand and analyse your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our services, develop new features, products and services.

3.4 STORAGE AND SECURITY OF YOUR INFORMATION

Lapar ensures to deploy all reasonable endeavours in order to protect and maintain the integrity of your personal information. We protect you information against misuse, loss or interference against unauthorized access. Your password, wherever you have used is maintained with us with privacy and secrecy. We do not indulge in sharing your passwords. With the wide use of Internet, Lapar does not guarantee regarding protecting your personal information. While sharing your personal information, you acknowledge that you disclose your personal information to us at your own risk. Feel free to contact us immediately, if you feel your information being misused through our app or website.

4. INFORMATION ON COOKIES

  • A cookie is a small amount of data, which often includes an anonymous unique identifier that is sent to your browser from Our Website or Our App and stored on your browsers or devices. We use cookies in some of our web pages to store your preferences and record session information. The information that we collect is then used to ensure a more personalized service experience for Our Users. You can adjust settings on your browser so that you will be notified when you receive a cookie. 

5. NOTIFICATION OF CHANGES

  • Please note that this Privacy Policy may be amended from time to time to comply with applicable laws and regulations, and such variations may be applicable to you.

    Do revisit our Website from time to time to review our updates on our Privacy Policy.

6. CONTACT

  • For any queries, concerns or complaints in relation to our handling of your Personal Data, please contact us at support@lapar.my.

Lokasi Kami

Lintasan Supremasi Sdn Bhd
A-3-1, Northpoint Offices, Mid Valley City
No. 1, Medan Syed Putra Utara, 59200 Kuala Lumpur.

Copyright @ 2020 Lapar